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Job Title: I.T. Helpdesk Associate - The Jewish Federation of Greater Washington, posted 2/3/10

 Date Last Updated: 8/8/2010
Job ID #: 9017
Role/Job Category: Other
Organization Name: The Jewish Federation of Greater Washington
Organization Website: www.shalomdc.org
Location: Rockville, Maryland
Status: Full-Time
Description: 

The Jewish Federation of Greater Washington is a non-profit philanthropic organization dedicated to creating a vibrant and purposeful Jewish community.  Federation cares for those in need, deepens engagement in Jewish life, and strengthens the bonds among Jews in the Washington area, in Israel, and around the world.  Our primary functions are community planning and allocations, financial resource development, and leadership development. 

 

Our Helpdesk Associates provide "first level" resolution to computer and telephony related issues for employees and affiliated clients; Delivers service with a high degree of customer service satisfaction, technical expertise and timeliness; and Coordinates problem calls with appropriate Technology Services Group area.

 

Primary responsibilities include (but are not limited to):

 timely/appropriate solutions for helpdesk tickets, weekly server & maintenance activities, deployments.

 

Requirements include:

Bachelors degree in computers/engineering or equivalent work experience in an IT role.

Excellent interpersonal, organizational and communication skills, both written and verbal.

Proven ability to work collaboratively and effectively with staff at all levels.

 

We offer excellent benefits and an exceptional opportunity to grow and learn.  To apply, please send a cover letter and resume to jobs@shalomdc.org, using subject line “HELPDESK 202”



Desired Education Degree/Level: Other
Other: Bachelors degree in computers/engineering or equivalent work experience in an IT role.

Career Level: Less than 2 years experience

How To Apply
Contact for Job: Alison Mershon
Contact Title: HR Director
Contact Email: jobs@shalomdc.org
Preferred Contact Method: E-mail


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